Job Description

Discover your “why” at Chick-fil-A Altoona

At Chick-fil-A, the Front of the House Team Member role is more than just a job, it's an opportunity. It’s an opportunity for you to discover your purpose by building skills in customer service, communication, multi-tasking, business, culinary expertise, and eventually evolving into who has a heart for service and producing results.

At Chick-fil-A Altoona, you will be able to work in an environment that strives for delighting guests, delivering results, and developing your skills. You will be rewarded for exuding our company’s values and for helping us achieve amazing results. You just have to come ready to positively impact peoples’ lives through making smiles and exceptional food.

Position Type:

• Full-time and Part-time

Benefits for you as a Chick-fil-A Altoona employee:

• Competitive pay
• Growth opportunities for advancement
• Tuition reimbursement
• A retirement plan with a 3-percent company match
• Flexible hours - we allow you to set your availability at the time of hire and throughout the year
• Closed Sundays - you will never have to work on a Sunday again
• Family-style and positive work environment
• Employee meal discounts and free food
• A huge resume booster by being able to add Chick-fil-A (a world-class brand) to your work experience
• A recognition program that rewards you for meeting Chick-fil-A Altoona’s values
• A great place to work with no experience necessary - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A Altoona
• Experience is not necessary but our current employees have had success working previously in other fast-paced environments such as Taco Bell, Sheetz, Panda Express, Tractor Supply, Hobby Lobby, Giant Eagle, and Rutter's

Front of House Team Member Responsibilities:

• Smile and go above and beyond for guests
• Work quickly while smiling and having fun to help Chick-fil-A Altoona meet its store goals
• Possess a heart for service by using exceptional hospitality skills to delight guests and employees
• Prepare and deliver an exceptional quality product in a fast and accurate manner to make guests smile
• Follow the Golden Rule: Treat others as you would like to be treated and show up daily with a positive attitude
• Complete customer transactions in a friendly and accurate manner while serving them directly or working at a particular station
• Focus on food safety and cleanliness at all times to help us provide safe service to our guests
• Keep work stations and the store clean and organized
• Multitask quickly, yet thoroughly
• Be team-oriented, adaptable, dependable, with a strong work ethic
• Work on their feet for several hours at a time
• Communicate professionally with guests and Team Members
• Adhere to Chick-fil-A rules and dress code at all times
• Work quickly and accurately to serve guests in an efficient manner
• Show up with a positive, engrossed attitude and a willingness to work hard while having fun with teammates
• Other duties as assigned

Qualifications and Requirements:

• Consistency and reliability
• Cheerful and positive attitude
• Loves serving and helping others
• Customer service oriented
• Strong interpersonal skills
• Detail-oriented
• Able to multi-task
• Works well independently and in a team environment
• Be willing and able to work a flexible schedule
• Desire to BE A(n) ACE
• Work in unity with teammate and independently at times
• Have the ability to lift and carry 50 lbs on a regular basis
• Have the ability to stand for long periods of time

Company Information:

At Chick-fil-A Altoona, we are in business to delight and deliver for our guests. Our team prides itself on providing great tasting food and a comfortable, positive environment in which to enjoy it. We’re committed to providing great service and we strive to exceed your expectations. Whether it’s the friendly greeting as you walk in, the hot food, or the comfortable dining environment, we hope you will have a

great experience at our Restaurant. Community is important to us and it is our hope that we can enrich the lives of all of our customers and our team. We enjoy getting to know our guests and look forward to any opportunity to give back to this community who has so graciously supported us.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Chick-fil-A Altoona is locally owned and operated by an independent, franchised Operator, who cares about positively impacting Team Members and the community.

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